• We aim to deliver your order as quickly as possible. Standard delivery time is 5-7 business days from the date of order confirmation.

• We strive to ensure your satisfaction with every purchase. Below are our policies for cancellations and returns on suvaigal.com.

• Returns are accepted only for damaged or defective products.
• To initiate a return, notify us within 48 hours of receiving your order via email or phone.
• Provide clear images or videos of the damaged/defective product when raising a return request.
• Once approved, return the product to our designated address within 7 business days.
• Our Quality Check (QC) team will inspect the returned product to determine eligibility for a refund or replacement.
• If the product fails QC, it will be returned to you, and you will be responsible for the shipping charges.
• Returned products must be unused, unopened, and in their original packaging with all seals intact.
• Include your order number, name, and contact details on the return package.
• If the product is deemed ineligible for return, you will be notified via email or phone.

• If you notice any issues such as damage, incorrect product, or tampering, notify us immediately within 24 hours of delivery.
• Record an unboxing video for proof, as it helps expedite the return process.

• Contact Number: +91 98252 92907
• Email: support@suvaigal.com
• Return Address: #11TH SECTOR, K.K. NAGAR, CHENNAI – 600078

• Product details such as weight, color, and ingredients listed on our website are approximate and may vary slightly.
• Returns will not be accepted for minor variations in product attributes.
• Natural products may have slight variations in color, texture, or taste due to their organic nature.
• If you have specific concerns about a product, contact us at +91 98252 92907 before purchasing.

• Orders can be canceled only if they haven’t been processed or dispatched.
• To request cancellation, email us at support@suvaigal.com with the subject line "Order Cancellation Request" and your order number.
• If the order has already been dispatched, cancellation requests will not be processed.
• If canceled within 24 hours of order confirmation, a full refund will be issued.

• Refunds are processed within 7-10 business days after the returned product passes QC.
• Refunds for payments made via Net Banking, Debit/Credit Cards, or UPI will reflect in the source account within 7-14 business days.
• You can check your refund status by contacting our customer support.